Collection of Personal Information

The Independent Service Professional will only collect personal information by lawful and fair means and not in an unreasonably intrusive manner. As a general rule, the personal information that the Independent Service Professional collects will be limited to that which is necessary for the purposes that are identified for their collection.  

Use of Personal Information

The Independent Service Professional will not disclose any personal information except for the purposes for which it was collected or otherwise permitted by law.

The Independent Service Professional will not sell or disclose any personal information to any third party in order to enable that third party to market their products and services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Collection, Use and Retention of Personal Information

For the purposes of this Privacy Policy, "personal information" means any information about an identifiable individual.  

Purpose of Collection

The Independent Service Professional will collect, use and disclose your personal information only for purposes that a reasonable person would consider appropriate in the circumstances of our relationship, as described in further detail below.  

Customer

The Independent Service Professional provides various goods and services to various customers (the "Customer(s)"), and collects and uses certain personal information obtained from its Customers as follows.  

Collection

To purchase products from The Independent Service Professional, customers typically fill out the information required in the Customer Order Form, of which you as a Customer will have seen, filled out, and perhaps signed. They may also provide similar information by telephone, email or over the internet.  

Use

The Independent Service Professional will use any personal information disclosed in the Customer Order Form to process and complete the Customer's order, including for shipping and billing purposes, and to verify either the purchase or the delivery.   In addition, a Customer's name, address, telephone number, language preference and email address (where applicable) will be used for the following limited purposes:  

1. The Cutco Forever Guarantee - The cutlery that Customers purchase from The Independent Service Professional is backed by The Forever Guarantee. Accordingly, the personal information identified above will also be used for purposes of maintaining and honoring the Forever Guarantee.

2. Customer Satisfaction - The Independent Service Professional intends to ensure that our Customers are completely satisfied with their Cutco cutlery, and all aspects of the purchase process. Accordingly, the personal information identified above may also be used for purposes of monitoring and ensuring Customer Satisfaction.

3. Post Sale Marketing Purposes - The personal information identified above may also be used to keep past Customer informed of new products and promotions by the Independent Service Professional, including catalogues and service calls, and in order to enter Customers into free give-away contests from time to time.

Consent

When a Customer fills out and signs a Customer Order Form, Cutco and the Independent Service Professional will assume that the Customer consents to the collection, use and disclosure of the above personal information, for the purposes which we have set out above, unless notified otherwise.   Further, and with respect to all Customer information previously collected, used and disclosed prior to the adoption of The Independent Service Professional's Privacy Policy, we will assume the Customer's consent to the collection, use and disclosure, for the purposes set out above, unless notified otherwise.   A Customer may withdraw his or her consent at any time, by texting "STOP" to

Retention

Due to the Lifetime Guarantee offered in respect of Cutco's products, the Independent Service Professional will maintain your name, address, phone number and email address (where applicable) indefinitely, unless you notify The Independent Service Professional that you do not wish them to do so.